terms and conditions

- This promotional pre-order subscription is only valid for students studying the Canadian or American curriculum or preparing for any exams and tests held in North American schools including SAT, Kangaroo, EQAO, etc.

- All subscribers through this promotion will have phone, email and chat support and also enjoy all features of the Unlimited Tutoring Plan if they opt for the 100-Hour bucket. The 50-Hour bucket does not include the Unlimited Plan.

- Please note that all terms and conditions apply to the 100-Hour bucket. The 50-Hour bucket is similar except that it does not include the Unlimited Plan and can be activated anytime during the year the student is in grade 6 to grade 12.

- Currently the Math Helpline tutoring service is available only in English language and we will be adding more languages later.

- The Math Helpline tutoring buckets can be used anytime within ten years from launch. So you can also pre-order for children as young as 3 years. The tutoring service is currently going to cater to students from grade 6 to grade 12 and we will be expanding this to cover more grades and subjects and also include college and university studies eventually. The pre-order buckets can also be used for any other subjects on offer at the time.

- The tutoring service is will be available for use before the next academic session starts in September 2016. You will be informed through email about all milestone achievements and also when you can register as a student or for your child.

- Once you register yourself or a child from your account you will allocate buckets from your purchases for that student and it will become available as soon as tutoring service starts or if purchased for a younger child then as soon as the child enters grade 6 in September of that year.

- When registration opens you will have one month to register yourself or your child and choose how many buckets they will receive from your purchases. Buckets are not transferable even among siblings. So if you buy 8 buckets and at registration you chose to give 3 buckets to John, 2 buckets to George and 3 buckets to Alice then George would not be able to use the pre-order buckets of another student when his buckets expire after two years. You would have to purchase extra tutoring hours after two years for George according to the prices available at that time.

- You will be able to use 10 hours from your first bucket every month. 10 hours from that bucket will expire every month from the date of registration if you do not use them before the end of the month. So if you used only 3 hours in a month you will be left with 90 hours at the end of the month as 7 hours will have expired.

- One student cannot use more than one bucket at a time. You would not be able to use two buckets simultaneously and utilise twenty hours of service in one month instead of the allowed ten hours. Any violation of the terms may block your account and we will proceed for refunding you the remaining amount.

- You do not need to use one hour in one sitting only. Your time will only count in multiples of 5 minutes of contact time rounded to the next five minute. So you can breakup your usage according to your requirement.

- You cannot use more than one hour from your bucket within any 24 hour period. In case you need to use more than one hour, for example during exams, tests or quiz, then your extra time will be counted double if started within the 24 hour period after your last hour. So if you use one and a half hour within a 24 hour period you will be deducted 2 hours (one hour allowed regular plus 2 x extra half hour).

- In case you need more than 10 hours in a month then you can purchase extra hours at the reduced rate in the Unlimited Plan for the tutor of your choice.

- This limit on usage of the service is to allow other students a fair chance for using the tutoring resources.

- Most of our tutors would be from USA, Canada, UK, Australia, and other English speaking countries so this tutoring facility can be used any time of the day or night 24/7 and you could choose from all available tutors.

- Math Helpline reserves the right to cancel any subscription if it violates the terms or the continued use by the subscriber of the services may damage the stability of the system or disrupt the availability of the services to other subscribers. In case any subscription is required to be cancelled by no fault of the subscriber then Math Helpline will make prorated return payments to the subscriber for the remaining time left in their bucket.

- Math Helpline reserves the right to change pricing, packages, terms, privacy policy and features of this tutoring program. Please keep checking back frequently for the terms and privacy policy pages. We will also send notification on your login screen whenever there is a major change in any of the terms or policies.

- Math Helpline gives no warranty on service availability due to unforeseen circumstances such as equipment breakdowns, power shutdowns, act of God, etc.

- Your pre-order subscription entitles you to 100 hundred tutoring hours and the Unlimited Plan. Math Helpline takes no liability for any damages of any kind the subscriber might come across as a result of utilizing this service. All tutors would be screened before being allowed participation in the program, however, Math Helpline cannot guarantee that all lessons will go as expected. You have a recourse to demand all your money back if it's the first year or all your unused money back thereafter.

- For further queries please send an email to support@MathHelpline.ca. Support is also available through our toll free number 1-844-822-5536.

Refund policy for First 500 pre-orders:

- If for any reason you are not entirely satisfied by the service provided you can claim a refund of all your money back even till the last day of your first year of using the service. So if you start using it on Sept 1, 2019 you can claim a refund till 31 August 2020. We believe the service and features you will get at this price will never be matched anywhere else and we are very sure you would not want to ask for your money back.